Privacy Policy

Effective Date: January 9, 2026

EQUINOX HVAC HEATING & COOLING LTD. (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and disclose your information when you visit www.equinoxhvac.ca (the “Site”).

1. Information We Collect

When you use our Site, specifically our contact form, we may collect the following personal information:

Identity Information: Name, address, and contact details.
Contact Information: Email address and phone number.
Service Information: Details regarding your HVAC needs or property description provided in your message.

2. How We Use Your Information

We use the information we collect strictly for business purposes, including:

Responding to your inquiries and service requests.
Providing quotes or scheduling appointments.
Communicating with you about your heating and cooling systems.
Improving our website and customer service.

3. Consent

By providing your information through our contact form, you consent to the collection and use of that information in accordance with this policy. You may withdraw your consent at any time by contacting us, though this may limit our ability to provide certain services to you.

4. Disclosure of Information

EQUINOX HVAC HEATING & COOLING LTD. does not sell, rent, or lease customer lists to third parties. We may share your information only:

With trusted service providers (e.g., specialized technicians or software providers) who assist in our operations.
When required by law or to comply with a legal process in the Province of British Columbia.

5. Data Security

We implement reasonable physical, technical, and administrative security measures to protect your personal information from unauthorized access, loss, or misuse. However, please note that no method of transmission over the internet is 100% secure.

6. Cookies and Tracking

Our website may use "cookies" to enhance your browsing experience. You can choose to set your web browser to refuse cookies, though some parts of the Site may not function properly as a result.

7. Accessing Your Information

You have the right to request access to the personal information we hold about you or to request corrections to any inaccuracies. To make a request, please contact our Privacy Officer via the contact form on our Site.

8. Changes to This Policy

We may update this Privacy Policy periodically. We encourage you to review this page occasionally to stay informed about how we are protecting your information.

9. Contacting Us

If you have questions regarding this Privacy Policy or our treatment of your personal information, please contact:

EQUINOX HVAC HEATING & COOLING LTD.
www.equinoxhvac.ca
British Columbia, Canada